Customer Service service@kuunioli.com
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Effective date: August 26, 2026 | Website: https://kuunioli.com
This Privacy Policy explains how Kuunioli collects, uses, discloses, and retains personal information when you visit kuunioli.com, make a purchase, contact us, or otherwise use our online services. In this policy, "Services" means the website, online store, customer-support channels, and related services operated for Kuunioli.
Information you provide: We may collect your name, billing and shipping address, email address, telephone number, order details, product preferences, account information, messages, reviews, photographs, videos, return information, and other content you submit.
Transaction information: We collect order value, products purchased, discounts, payment status, fulfillment status, refunds, and related records. Payment-card details are processed by payment providers and are generally not stored directly by Kuunioli.
Device and usage information: When you use the Services, we and our service providers may collect IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, search activity, cart activity, interaction timestamps, approximate location derived from IP address, cookie identifiers, and similar diagnostic or analytics information.
Information from other sources: We may receive information from our ecommerce platform, payment providers, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, social networks, customer-support tools, and other parties involved in operating the Services.
We may use personal information to process payments and orders; arrange shipping, delivery, returns, refunds, and warranty support; communicate about transactions; provide customer service; maintain accounts; detect fraud, abuse, security incidents, and payment risk; operate, measure, troubleshoot, and improve the Services; personalize content; measure advertising; send marketing where permitted; comply with legal obligations; enforce our terms; and protect customers, Kuunioli, and others.
We and parties that support our website may use cookies, pixels, software development kits, local storage, and similar technologies. These technologies can be necessary for checkout and security, remember preferences, measure site performance, provide analytics, and support advertising. Available cookie controls may vary by browser, device, location, and the services enabled on our store.
You can block or delete cookies through your browser. Blocking necessary cookies may prevent cart, checkout, login, or other functions from working. Where required, use the cookie-consent or privacy-choice tool shown on the website to manage non-essential cookies.
We may disclose personal information to ecommerce and website-hosting providers; payment processors; warehouses, fulfillment providers, and carriers; customer-service and communications providers; analytics, security, fraud-prevention, and advertising providers; professional advisers; insurers; government authorities; and other parties when needed to complete a transaction, operate the Services, comply with law, or protect rights and safety.
We may disclose information in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of a business or its assets. We may also disclose information at your direction or with your consent.
Kuunioli does not sell personal information for money. Depending on the advertising and analytics services enabled on the website, disclosure of identifiers, internet activity, commercial information, or approximate location to advertising partners may be considered a "sale," "sharing," or use for targeted advertising under certain U.S. state privacy laws.
Where applicable, you may opt out through the privacy-choice or cookie tool displayed on kuunioli.com or by emailing service@kuunioli.com with the subject "Privacy Request - Opt Out." Where required by law and technically supported, we will process a recognized Global Privacy Control signal as an opt-out request for the browser or device that sends it.
You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may still receive non-promotional communications about orders, returns, account security, product safety, legal notices, or customer-service requests. Kuunioli does not send marketing messages through WhatsApp unless you have requested or consented to them as required by law.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, providing support, maintaining tax and accounting records, preventing fraud, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary by record type, legal requirement, and operational need. We delete or de-identify information when it is no longer reasonably necessary, subject to backup and legal-retention requirements.
We use administrative, technical, and organizational measures intended to protect personal information. No website, transmission, or storage system is completely secure. Do not send full payment-card details, passwords, or other unnecessary sensitive information by email or WhatsApp.
Depending on where you live and subject to legal exceptions, you may have the right to request access to personal information; correction; deletion; a portable copy; information about categories of collection and disclosure; restriction or objection to certain processing; and an opt-out from sale, sharing, or targeted advertising. You may also have the right to appeal a denied request and to receive equal service without unlawful discrimination for exercising a privacy right.
To submit a request, email service@kuunioli.com with the subject "Privacy Request" and describe the right you want to exercise. We may verify your identity by matching information associated with your account or transaction. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification. If we deny an appealable request, reply to our decision with "Privacy Appeal."
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate. We do not knowingly sell or share the personal information of consumers under 16.
Kuunioli is based in Hong Kong and uses service providers that may operate in the United States and other countries. Your personal information may therefore be processed outside your state or country, where privacy laws may differ. Where required, we use legally recognized safeguards for international transfers.
The Services may link to third-party websites or integrate third-party services. Their privacy practices are governed by their own policies. Kuunioli is not responsible for the privacy, security, or content of services that it does not control.
We may update this Privacy Policy to reflect changes in law, technology, vendors, or business practices. The revised version will be posted on this page with an updated effective date. If required by law, we will provide additional notice or request consent.
Email: service@kuunioli.com
WhatsApp only: +86 15359577998
Kuunioli, Room P13, Flat 4, 3/F, Block A, Tak Lee Industrial Centre, 8 Tsing Yeung Circuit, Tuen Mun, New Territories, Hong Kong SAR 999077
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