Customer Service service@kuunioli.com
Free shipping on All Orders. No Minimum Purchase
在此输入 HTML 内容
Effective date: August 26, 2026 | Website: https://kuunioli.com
Thank you for shopping with Kuunioli. This policy applies to products purchased directly from kuunioli.com and delivered within the 48 contiguous United States. It covers returns for defective and non-defective products, including change-of-mind returns. Products purchased from another retailer must be returned under that retailer's policy.
You may request a return within 30 calendar days after the date the carrier records the order as delivered. A return request sent after this 30-day period may be declined unless applicable law requires otherwise.
Before sending any product back, email service@kuunioli.com. Include your order number, the item you want to return, the reason for the return, and photographs or a short video if the item is damaged, defective, or incorrect. We will review the request and provide return authorization, packing instructions, and the designated return address.
Returns are completed by mail or by carrier drop-off using the return instructions or label provided after authorization. In-store returns are not available.
Do not send a return to the company contact address in Hong Kong unless Kuunioli specifically instructs you to do so. Returns sent without authorization or to an address not provided by Kuunioli may be delayed or refused.
For a non-defective return, the product must be unused, unassembled or uninstalled, and in resalable condition. It must include the original packaging, manuals, battery, charger, accessories, promotional items, and proof of purchase. Reasonable inspection of the product is permitted, but products showing use outdoors, snow or water exposure, impact damage, modification, missing parts, or damage caused by improper handling may not qualify for a full refund.
A defective, damaged, or incorrect product does not need to be unused. Keep the product, packaging, shipping label, and all included parts until we finish reviewing the claim.
Defective, damaged, or incorrect item: If Kuunioli confirms a product-quality issue, shipping damage, or fulfillment error, Kuunioli will provide a prepaid return label or another return method at no cost to you.
Non-quality return: If the return is due to change of mind, an incorrect item ordered by the customer, suitability, preference, or another reason not caused by Kuunioli, the customer is responsible for the return shipping cost. The return shipping cost is not deducted by Kuunioli unless we provide a paid label and disclose the label cost before you accept it.
Original standard shipping was free and therefore no outbound standard shipping charge will be deducted. Any optional expedited shipping charge, if offered and selected, is non-refundable unless the return results from our error or applicable law requires otherwise.
We do not charge a restocking fee for an eligible return. A documented deduction may apply only when a returned product has lost value because it is used beyond reasonable inspection, damaged for reasons unrelated to a defect, or missing parts, packaging, or accessories, as explained below.
Some Kuunioli products contain lithium-ion batteries. Do not ship a battery that is swollen, leaking, punctured, overheated, recalled, or otherwise unsafe. Tell us about the battery condition when requesting a return. Follow the packing, labeling, and carrier instructions we provide. Kuunioli may arrange a different remedy when a battery cannot legally or safely be shipped.
After the authorized return is delivered to the designated facility, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days after inspection. Your bank, card issuer, or payment provider may require an additional 3-10 business days to post the credit. Kuunioli cannot control that external processing time.
If a returned product is missing parts, has been used beyond reasonable inspection, or is damaged for reasons unrelated to a defect, we may reduce the refund by the documented loss in value or decline the return where permitted by law. We will explain any deduction before completing the refund.
We do not guarantee direct exchanges. The quickest method is to return the eligible item and place a new order after the return is approved. For a confirmed defective or incorrect item, Kuunioli may offer replacement parts, a replacement product, or a refund depending on availability and the nature of the issue.
Contact service@kuunioli.com as soon as possible. We can cancel or change an order only before fulfillment begins. Once the order has shipped, it cannot be canceled and must follow the return process. We cannot guarantee that an address-change request will be completed after an order is placed.
Inspect the package promptly. For visible damage, an incorrect item, or missing contents, contact us as soon as possible, preferably within 48 hours after delivery, and provide photographs of the product, all sides of the package, the shipping label, and the packing materials. This request for prompt notice does not limit rights that cannot be waived under applicable law.
If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and carrier notices, then contact the carrier and Kuunioli. Notify us within 7 calendar days after the recorded delivery date so we can review the delivery record and available carrier claim options.
The following are not eligible for a non-defective return: gift cards; products clearly marked final sale before purchase; products modified, repaired, or disassembled by anyone not authorized by Kuunioli; products damaged by misuse, improper storage, accident, unauthorized batteries or chargers, failure to follow the manual, or ordinary wear; and products missing serial-number labels or substantial components. This exclusion does not remove any remedy available for a defect or any non-waivable consumer right.
Email: service@kuunioli.com
WhatsApp only: +86 15359577998
Company: Kuunioli
Address: Room P13, Flat 4, 3/F, Block A, Tak Lee Industrial Centre, 8 Tsing Yeung Circuit, Tuen Mun, New Territories, Hong Kong SAR 999077
Thanks for subscribing!
This email has been registered!
| Product | SKU | Description | Collection | Availability | Product Type | Other Details |
|---|