Customer Service service@kuunioli.com
Free shipping on All Orders. No Minimum Purchase
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Effective date: August 26, 2026 | Website: https://kuunioli.com
This Shipping Policy applies to orders placed directly on kuunioli.com. Kuunioli currently ships only to eligible addresses in the 48 contiguous United States.
We ship to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO military addresses, P.O. boxes, freight forwarders, or addresses outside the United States. An order with an unsupported address may be canceled and refunded.
Standard shipping is free for eligible orders delivered to the 48 contiguous United States. There is no minimum order value. If an optional expedited service is offered, its charge and estimated timing will be displayed at checkout before payment.
Orders are normally processed within 1-2 business days after payment authorization and order verification. Business days are Monday through Friday, excluding applicable public holidays. Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer if payment, address, inventory, fraud-prevention, or customer confirmation is required.
Standard shipping transit time is normally 3-7 business days after dispatch. Combining handling and transit, the normal total estimate is 4-9 business days from order confirmation to delivery. These are estimates, not guarantees. Severe weather, winter storms, peak-season carrier volume, remote destinations, service interruptions, and events outside reasonable control may cause delay.
When tracking is available, we will send it to the email address supplied at checkout. A carrier may take 24-48 hours after the shipping notice to display the first scan. Orders containing multiple items may arrive in separate packages with separate tracking numbers.
You are responsible for providing a complete and accurate delivery address, including apartment or unit number. Contact service@kuunioli.com immediately if an address is incorrect. We cannot guarantee a change after fulfillment begins. If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, we will contact you about refund or reshipment options. Additional shipping costs caused by a customer-provided address error or refusal may be charged or deducted where permitted by law and disclosed to you.
Carrier practices vary by destination. A signature may be required for some orders, but it is not guaranteed unless stated at checkout. Ensure that the delivery location is secure and accessible. If tracking shows delivered, check all entrances, household members, neighbors, building staff, parcel lockers, and carrier notices before contacting us.
If tracking has not updated for several business days or the estimated delivery window has passed, contact service@kuunioli.com with your order number. We may ask the carrier to trace the package. A refund or replacement for a confirmed loss is determined after the carrier trace and order review, subject to applicable law.
Inspect the shipment promptly. If the package or product is damaged, parts are missing, or the wrong item arrives, contact us as soon as possible, preferably within 48 hours after delivery. Include photographs of the product, packaging, shipping label, and all contents. Keep the packaging until we confirm the next step. Confirmed shipping damage or fulfillment errors are handled at Kuunioli's cost under the Return and Refund Policy.
Applicable sales tax is calculated and displayed at checkout. Because this policy covers delivery only within the 48 contiguous United States, customers should not be charged import duties by Kuunioli for standard eligible orders. If you redirect a package through a freight forwarder or outside the supported area, Kuunioli is not responsible for additional taxes, duties, brokerage, forwarding fees, loss, or damage after delivery to the address supplied at checkout.
Email: service@kuunioli.com
WhatsApp only: +86 15359577998
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